Shipping Policy

SHIPPING POLICY

With the desire to create added value for products when customers order on the website, Hoang Sa Viet Company would like to send customers the shipping policy, please fully understand before ordering. the information below

✅ Scope of Application

Shipping policy applies to customers who have made purchases through the following channels:

• Website:https://hoangsaviet.com/
• Hotline: 0985.999.345
• Fanpage: HOANG SA VIET MEDIA (https://www.facebook.com/ctyhoangsaviet.media/)

✅ Application Form

✔ Payment method

There are two forms of payment that customers can apply after purchasing

• ShipCod: shipping method delivered directly to the customer. After the customer receives and checks the product, pay immediately to the carrier.
• Bank transfer: Hoang Sa Viet provides bank transfer for customers who are not convenient to pay cash directly (ShipCod).

Bank information: account holder: PHAM MY DUNG

Account number: 21111708

Asia Commercial Joint Stock Bank (ACB) Binh Tri Dong Transaction Office - Ho Chi Minh City Branch

✔ Shipping fee

Shipping fees apply to the entire order and are shipped by a third party.

• For orders within Saigon: shipping fee is 30,000 VND
• For provincial orders, a support fee of only 50,000 VND/order applies

✔ Delivery time

• Delivery time will be from 1-5 days depending on shipping distance.
• Delivery time may be slower than expected for a number of reasons:
• The customer is not home, the customer's address is incorrect, and the staff cannot contact the customer.
• If for reasons related to Hoang Sa Viet, we will contact the customer.
• If the delivery time has passed and the customer does not receive the goods, please contact Hoang Sa Viet via hotline 0985.999.345 for the fastest support.

✅ Responsibility for Goods

• The customer is responsible for inspecting the goods before receiving them. When detecting damaged, scratched or distorted goods. Please contact us immediately via hotline: 0985.999.345 for timely processing.
• When the customer signs to receive the goods without any response, the company will not be responsible for the goods.

✅ Commitment

Hoang Sa Viet commits that the delivered goods are exactly the same as on the website in both quality and shape.