General rules

1. WARRANTY POLICY

During use, if you encounter any problems or user errors. Customers can directly contact the company's customer care center or the company's warranty center for assistance.

Guarantee

- Product warranty is: Repairing errors and problems that occur due to manufacturer's errors.

Warranty regulations

- The product is warranted for free if the product has a warranty period calculated from the date of delivery.

- The warranty period is stated on the Warranty Card and according to the regulations of each manufacturer for all technical problems of the product.

- Have a valid warranty card and warranty stamp from the company or manufacturer on the product.

Cases not covered by warranty

- The product has exceeded the warranty period stated on the warranty card or lost the Warranty Card.

- Warranty seal is torn, broken, overwritten, modified or erased.

- Warranty card does not clearly state the Serial number and date of purchase.

- The product shows signs of damage caused by rodents or insects.

Warranty and maintenance location

- If the contract, handover record, or warranty card does not state the agreement at the address the customer signed, all products are warranted at the manufacturer's Warranty Center. Company staff will guide customers to the company or on behalf of customers, bring the product to the manufacturer's Warranty Center to warranty the product for customers.

Note:

- Warranty does not include shipping and delivery costs.

2. REFUND POLICY

Cases of return:

- The product is defective due to the manufacturer and cannot work.

- Goods are damaged due to the company's transportation process to customers

- The delivered goods do not match the design or type that the customer ordered

- Delivered goods are missing

If you detect the above cases, please do not receive the goods and ask our delivery staff to confirm the condition of the goods on the spot and request a return. Otherwise, the customer must immediately report the status of the defective goods to us within 24 hours of receiving the goods to receive support for replacement. We will not support the solution after 24 hours because by default the customer has agreed to the terms of service. product is delivered.

General conditions and return regulations:

- "One for one exchange" for products sold within 07 days if there is a problem.

- Full tags, invoices, no scratches, dents, external damage, breakage...

- Time to exchange goods is no more than 3 days from receipt of goods (based on purchase invoice or receipt signed by the delivery party).

- Have all accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalogs...

However, for some products we will not apply the same return conditions as above. During the sales consultation process, we will specifically advise on the deadline and return method for each product. for customers to refer to when they need to buy that product.

Refund fee: the refund fee will be completely paid by the company if the error belongs to the company.

Form of refund: Will replace the product for the customer. In case there is no longer that product in stock, the company commits to refund 100% of the fee that the customer has paid to us through the following forms: : cash at the company or transfer to customers

3. PAYMENT POLICY

Customers purchasing products at the company can choose the following payment methods:

1. Pay directly at:

HOANG SA VIET INVESTMENT AND DEVELOPMENT COMPANY LIMITED

Head office: 184/20 Le Dinh Can, Tan Tao, Binh Tan. Ho Chi Minh City

Hanoi Branch: No. 80, Alley 87, Lang Ha, Dong Da District

Phu Quoc Branch: Phone 45, Quarter 10, Duong Dong, Ward

Long An Branch: Viettruss Aluminum - Ben Luc, Long An

Binh Chanh Branch: Le Minh Xuan, Binh Chanh, Ho Chi Minh City

Hotline: 0942.222.075

Email: hungpham@hoangsaviet.com

Website: www.hoangsaviet.com

2. Payment via bank transfer

We will send you specific information about the transfer account number to your email for you to confirm.

Transfer content: Product information – Phone number – Quantity

After transferring, please notify us so we can check and confirm for you

3. Pay when the staff arrives to deliver and receive the goods

It is the easiest way to pay, especially when you are not used to paying online.

- When you choose the payment method, when the staff comes to deliver and receive the goods, please clearly state the money transfer content such as: Company name, phone number of the remitter and the name of the product you have chosen.

- After a successful transaction, please email or call to notify the company for convenience in checking.

4. SHIPPING AND DELIVERY POLICY

Our company accepts shipping nationwide.

Shipping fee will be calculated according to the value of your order.
If you live far away from the company or in other localities, we will deliver the goods immediately after 8-12 hours (for ready-made products) after 7-12 hours. 10 days (if the product is ordered).
In case you buy goods during holidays or encounter some objective conditions such as vehicle breakdown, bad weather, natural disasters... the company will negotiate with you on delivery time to ensure progress and quality of goods.
For large quantity orders, the company will directly discuss with you so that you always feel secure when choosing to buy.